I N Q U I R I E S
01 MATERIAL INTEGRITY
are the fragments waterproof? yes. each piece is crafted to endure, using hypoallergenic and waterproof materials. we design for a permanent silhouette.
02 THE BLIND BOX CONCEPT
what defines chapter i? it is an exercise in trust. you select the box, the atelier selects the fragment. six distinct designs exist within the archive. the mystery is the essential element.
03 THE EVOLUTION
when will the silhouette expand? the atelier is currently refining chapter ii, focusing on structural carry and ready-to-wear. members of the inner circle will be notified of the reveal first.
04. I THE REFUND PROTOCOL
All sales from "Drop 01: The Mystery Collection" are final. Due to the nature of blind-box acquisitions and hygiene standards for jewelry, we do not accept returns or exchanges based on personal preference.
Faulty Artifacts: While our materials (s925 and 18k PVD) are engineered for endurance, we provide a 7-day inspection window from the date of delivery.
Should an artifact arrive with a structural defect, notify logistics@noirateliersg.com within 36 hours of receipt with photographic evidence. Verified defects will be eligible for replacement or credit reversion.
Items must be returned in their original, unworn condition with all "Atelier Void" packaging intact.
II. AUTHENTICATION
NOIR atelier is a registered entity in Singapore. UEN: 53522507E